E-commerce Manager

Job Description

Join our team as an E-commerce Manager. You'll be at the helm of our digital strategy, overseeing all aspects of our online operations. From analysing e-commerce metrics to launching new initiatives, your strategic insight will help us maintain our competitive edge in the market.

Responsibilities

• Oversee the daily operations of the e-commerce platform.
• Utilize data analytics to inform strategic decisions.
• Coordinate with sales teams to harmonize online and offline strategies.
• Devise loyalty programs to enhance customer retention.
• Manage website content and product information to ensure it is engaging.
• Initiate partnerships with influencers or affiliate marketers.
• Implement best practices for online merchandising.
• Organize training sessions for staff on e-commerce tools and technologies.

Requirements

Education

• Bachelor's degree in Business Administration or Digital Marketing
• MBA preferred

Experience

• 5+ years of experience in online sales and marketing

Technical Skills

• SEO/SEM
• Data Analysis

Soft Skills

• Leadership
• Problem-solving

Certifications

• HubSpot Inbound Marketing Certification
• E-commerce Certification from a recognized institution

Languages

• English: Fluent

Advantageous

• Experience with Social Media Advertising: Experience with creating social media campaigns to boost online visibility.
• Familiarity with Customer Relationship Management (CRM) software: Knowledge of using CRM tools to enhance customer engagement.

Benefits

• Comprehensive medical coverage
• Generous annual leave
• Work-from-home options available
• Professional development opportunities

Company Culture

• Inclusivity: A culture where diverse perspectives are valued and everyone has a voice.
• Work-Life Balance: We prioritize a healthy work-life balance for all employees.
• Customer-Centric Approach: Customer satisfaction is at the core of everything we do.