Hospitality Manager

We are on the lookout for a skilled Hospitality Manager to lead our team at our bustling hotel in Durban. The successful candidate will manage day-to-day operations, ensuring outstanding guest experiences and operational efficiency. Strong leadership and exceptional communication skills are essential for this role.

Category: Hospitality and Tourism - Hotel Management
Full Time

• R400,000 - R600,000 / Year
• R33333 - R50000 / Month

Closing Date: 2025-04-15
Location: Durban

• Manage all aspects of hotel operations, including front desk, housekeeping, and maintenance.
• Develop and implement operational policies and procedures.
• Handle guest complaints and provide solutions to enhance customer satisfaction.
• Analyze financial reports to identify areas for improvement and cost-saving opportunities.
• Coordinate with the sales and marketing team to implement promotional campaigns.
• Ensure adherence to health and safety regulations within the hotel premises.
• Establish and maintain relationships with vendors and suppliers.

• Bachelor's degree in Hospitality Management or related field
• Master's degree is a plus
• Customer Service Excellence Proven ability to enhance guest satisfaction through outstanding service.
• Financial Management Strong skills in managing budgets and financial reporting.
• Staff Management Experienced in leading and motivating a diverse team.
• Operational Efficiency Expertise in improving processes and operational performance.
• Leadership Strong leadership skills with a focus on team development.
• Communication Excellent verbal and written communication abilities.
• Problem-solving Adept at identifying issues and providing effective solutions.
• Certified Hotel Administrator (CHA)
• English (Fluent)
• Afrikaans (Conversational)

• Knowledge of local regulations and compliance: Familiarity with health and safety regulations in the hospitality industry.
• Multilingual skills: Ability to communicate in multiple languages is advantageous.

• Attractive salary package plus bonuses
• Ongoing training and capacity building
• Health and wellness programs
• Paid leave and holiday benefits

• Innovation and Creativity: We embrace innovative thinking and creative solutions to enhance our service offerings.
• Family-like Atmosphere: Our team feels like family, supporting one another and building lasting relationships.
• Continuous Improvement: We strive for excellence through ongoing development and improvement initiatives.

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