Hotel Manager

Job Description

We are seeking a passionate Hotel Manager to oversee operations at our premier hotel in Durban. The ideal candidate will have a solid background in hospitality management and a proven track record of delivering outstanding guest experiences.

Responsibilities

• Direct hotel operations ensuring all departments function cohesively.
• Strengthen guest loyalty through personalized service initiatives.
• Manage financial budgets and revenue forecasts.
• Conduct market research to keep services competitive.
• Ensure the hotel adheres to brand standards.
• Facilitate training workshops for staff development.
• Respond to guest feedback and adapt services accordingly.
• Lead by example in all aspects of guest relations.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree in Business Administration is a plus

Experience

• 5+ years of relevant experience in hotel or restaurant management

Technical Skills

• Operational Leadership
• Crisis Management

Soft Skills

• Adaptability
• Conflict Resolution

Certifications

• Certified Hotel Administrator (CHA)
• First Aid Training

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Fluency in Afrikaans or Zulu: Ability to communicate in local languages is advantageous.
• Prior experience in luxury hotel settings: Experience in high-end hospitality environments.

Benefits

• Comprehensive health insurance
• Employee discounts on hotel services
• Flexible scheduling options
• Training and professional development opportunities

Company Culture

• Sustainability: We are committed to sustainable practices in the hospitality industry.
• Community Engagement: We actively engage with the local community and support local initiatives.