Help Desk Analyst

Job Description

Join our Pretoria team as a Help Desk Analyst where your main role will be to assist users in navigating IT challenges. Your contributions will directly impact how our clients interact with technology. This position is suited for individuals who enjoy assisting others and thrive in a fast-paced environment.

Responsibilities

• Act as the first point of contact for IT support queries.
• Resolve user issues through remote support tools.
• Ensure compliance with IT security protocols.
• Work on preventative maintenance of systems.
• Assist in the creation of user guides and training materials.

Requirements

Education

• Diploma or Degree in Information Technology

Experience

• 2+ years of experience in IT support or help desk roles

Technical Skills

• Windows OS
• Networking
• Active Directory

Soft Skills

• Customer Service Orientation
• Communication

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with macOS: Familiarity with providing support on macOS systems.
• Knowledge of ITIL processes: Understanding of IT service management principles.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunities for professional development
• Supportive team environment

Company Culture

• Collaborative Environment: Our team fosters collaboration and open communication, ensuring everyone has a voice.
• Continuous Improvement: We prioritize learning and professional growth, encouraging ongoing development.
• Diversity and Inclusion: We embrace diversity and are committed to creating an inclusive workplace.