IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in providing exceptional support to our users. This includes managing software installations, performing system upgrades, and assisting with troubleshooting. Your technical know-how will make a significant impact on our business operations.

Responsibilities

• Provide exceptional customer service while addressing IT issues.
• Assist in the setup and configuration of new user workstations.
• Maintain backups and restore data as required.
• Support the IT team in managing software updates and patches.
• Ensure network security by monitoring systems and reporting vulnerabilities.
• Participate in IT training sessions and ongoing learning.
• Actively contribute to team meetings and discussions.
• Assist in the planning of IT infrastructure improvements.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor’s degree in Computer Science is advantageous

Experience

• 2-3 years of IT support experience

Technical Skills

• Windows OS
• Networking
• Microsoft Office Suite
• Active Directory

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote desktop software: Familiarity with tools such as TeamViewer or AnyDesk.
• Knowledge of ITIL framework: Understanding of IT service management best practices.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Team-oriented environment: We emphasize collaboration and teamwork in all our projects.
• Continuous improvement: Our culture encourages learning and growth among all employees.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive workplace.