IT Support Technician

Job Description

Join our dynamic support team as an IT Support Technician in Bloemfontein. You'll be responsible for providing first-line support, ensuring technical issues are resolved efficiently, and contributing to a positive user experience.

Responsibilities

• Respond promptly to user requests for assistance.
• Diagnose and resolve technical issues in a timely manner.
• Set up and install new computers and peripherals.
• Perform regular maintenance and updates on systems.
• Ensure a high level of customer service at all times.
• Work with vendors to resolve complex issues.
• Document procedures and solutions for future reference.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science preferred

Experience

• 2+ years of practical experience in an IT support role

Technical Skills

• IT Support Software
• Active Directory

Soft Skills

• Critical Thinking
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Knowledge of Linux operating systems and command-line interface.
• Familiarity with cloud technologies: Understanding of cloud service models and deployment.

Benefits

• Basic medical aid
• Performance bonuses
• Paid time off
• Career development programs

Company Culture

• Team-Oriented Environment: We emphasize teamwork, collaboration, and mutual support among team members.
• Innovative Culture: We encourage innovative thinking and embrace new ideas to improve our services.
• Supportive Leadership: Our leaders are approachable and committed to professional growth and employee well-being.