IT Support Technician

Job Description

We are looking for an IT Support Technician in Cape Town who will be responsible for providing comprehensive support to our clients and staff. This includes installing systems, troubleshooting hardware and software issues, and ensuring the environment runs smoothly and efficiently.

Responsibilities

• Manage end-user support requests and escalate when necessary.
• Ensure antivirus and security software is up to date on all systems.
• Train users on new software and applications.
• Drive initiatives for continual improvement of IT services.
• Evaluate and recommend new technologies for better service delivery.

Requirements

Education

• Diploma in Information Technology or a related field
• Bachelor's degree is advantageous

Experience

• 2-3 years of experience in IT support roles

Technical Skills

• Windows operating systems
• Networking concepts
• Office 365

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certified
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Linux systems: Hands-on experience with Linux server administration.
• Familiarity with incident management tools: Experience with ticketing systems and service desk protocols.

Benefits

• Competitive salary with performance incentives
• Health insurance options
• Workplace flexibility and potential for remote work arrangements
• Continuous training and professional development opportunities

Company Culture

• Supportive Environment: Our team thrives on collaboration and support, ensuring every member feels valued.
• Professional Growth: We support continuous learning and provide opportunities for career advancement.
• Diversity and Inclusion: We believe in fostering an inclusive culture that embraces diverse backgrounds.