IT Technician

Job Description

Join our dynamic team as an IT Technician where you will be responsible for maintaining equipment, troubleshooting issues, and providing robust technical support backed by a passionate team dedicated to excellence.

Responsibilities

• Provide first-level support to end-users regarding hardware and software issues.
• Install and configure computer hardware and software systems.
• Manage user accounts and access permissions to systems.
• Diagnose and troubleshoot hardware and software faults.
• Maintain IT inventory and manage assets effectively.
• Assist with network setup and maintenance, including printers and other peripherals.
• Document internal procedures for IT operations.
• Participate in IT projects and improvements aimed at operational efficiency.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology or related field
• Other relevant qualifications are advantageous

Experience

• 1-3 years of experience in an IT support role

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-Solving

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services like AWS or Azure: Ability to understand and manage cloud-based services.
• Familiarity with cybersecurity principles: Knowledge of basic cybersecurity practices to enhance system security.

Benefits

• Health and wellness benefits.
• Retirement savings plan with company match.
• Flexible work hours.
• Professional development opportunities.

Company Culture

• Innovation: We encourage fresh ideas and value creativity in our work culture.
• Supportive Environment: Our team is like a family – we support each other and work collaboratively.
• Career Growth: We invest in our employees’ professional development and offer growth opportunities.