E-commerce Manager

Job Description

We are seeking a motivated E-commerce Manager to take charge of our online sales strategy. This role will involve managing the entire e-commerce platform, enhancing customer experience, and driving sales growth. The ideal candidate will possess a deep understanding of digital marketing and e-commerce trends.

Responsibilities

• Create and manage the e-commerce budget, ensuring cost-effective operations.
• Develop customer retention strategies through loyalty programs and personalized marketing.
• Analyze sales data and metrics to drive future growth strategies.
• Coordinate product listings, descriptions, and imagery for the e-commerce site.
• Foster a data-driven culture within the e-commerce team.
• Collaborate with external partners for affiliate marketing and promotions.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• MBA is beneficial

Experience

• 3+ years of experience in a similar role with proven results

Technical Skills

• Content Management Systems
• Email Marketing Tools

Soft Skills

• Problem Solving
• Time Management

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with Facebook Ads and Google Ads: Hands-on experience in managing ad campaigns on social media and search engines.
• Knowledge of CRM software: Familiarity with CRM systems to manage customer relationships and data.

Benefits

• Comprehensive medical and dental benefits
• Retirement savings plan with employer match
• Remote work options for certain roles
• Ongoing professional development opportunities

Company Culture

• Diversity and Inclusion: We celebrate diversity and create an inclusive environment where everyone is welcomed and valued.
• Continuous Improvement: Our team is committed to continuous learning and personal growth, with regular training sessions and workshops.
• Community Engagement: We encourage our employees to get involved in community initiatives and give back.