Customer Support Specialist

Job Description

We are seeking a Customer Support Specialist with a passion for helping others to join our team in Port Elizabeth. The ideal candidate will efficiently handle customer inquiries and provide solutions in a timely manner, ensuring customer satisfaction.

Responsibilities

• Manage a high volume of inbound customer calls.
• Ensure timely follow-up and resolution of customer issues.
• Send customer satisfaction surveys and analyze feedback.
• Assist with administrative tasks related to customer support.
• Participate in ongoing training and development programs.
• Uphold the company's reputation by adhering to service standards.

Advantageous

• Bilingual abilities: Proficiency in additional South African languages is an advantage.
• Knowledge of customer satisfaction metrics: Understanding of KPIs related to customer service performance.

Benefits

• Comprehensive health insurance
• Generous leave policy including annual leave
• Flexible working hours
• Opportunities for professional development

Company Culture

• Diversity and Inclusion: We value diverse backgrounds and experiences, fostering an inclusive atmosphere.
• Work-Life Balance: We support our employees in maintaining a healthy work-life balance.
• Accountability: We hold ourselves accountable to our customers and each other, striving for excellence.