Customer Support Specialist

Port Elizabeth FULL TIME R15,000 - R20,000 / Month
(R180,000 - R240,000 / Year)

Job Description

We are seeking a Customer Support Specialist with a passion for helping others to join our team in Port Elizabeth. The ideal candidate will efficiently handle customer inquiries and provide solutions in a timely manner, ensuring customer satisfaction.

Responsibilities

  • Manage a high volume of inbound customer calls.
  • Ensure timely follow-up and resolution of customer issues.
  • Send customer satisfaction surveys and analyze feedback.
  • Assist with administrative tasks related to customer support.
  • Participate in ongoing training and development programs.
  • Uphold the company's reputation by adhering to service standards.

Advantageous

  • Bilingual abilities: Proficiency in additional South African languages is an advantage.
  • Knowledge of customer satisfaction metrics: Understanding of KPIs related to customer service performance.

Benefits

  • Comprehensive health insurance
  • Generous leave policy including annual leave
  • Flexible working hours
  • Opportunities for professional development

Company Culture

  • Diversity and Inclusion: We value diverse backgrounds and experiences, fostering an inclusive atmosphere.
  • Work-Life Balance: We support our employees in maintaining a healthy work-life balance.
  • Accountability: We hold ourselves accountable to our customers and each other, striving for excellence.
Status: Closed