Back Order Clerk

Job Description

As a Back Order Clerk, you will play a crucial role in ensuring that all back orders are processed efficiently and in a timely manner. Your communication skills will be vital as you liaise with different departments to ensure all orders are fulfilled, while also working to reduce back order numbers.

Responsibilities

• Manage and oversee the back order process from initiation to fulfillment.
• Coordinate with the customer support team regarding order inquiries.
• Use inventory management systems to track back orders.
• Conduct regular audits of back order status and resolution processes.
• Facilitate communication between departments to ensure smooth operations.

Requirements

Education

• Matric Certificate or equivalent
• Relevant qualifications in supply chain management or administration will be advantageous.

Experience

• A minimum of 1-2 years' experience in a similar role is required.

Technical Skills

• MS Office Suite
• Inventory Management Software

Soft Skills

• Communication
• Attention to Detail

Languages

• English: Fluent

Advantageous

• Experience with inventory management systems: Hands-on experience with tools used for tracking and managing inventory.
• Experience in a customer service role: Previous work in customer service helps in managing inquiries related to back orders.

Benefits

• Competitive salary
• Medical aid and other healthcare benefits
• Paid time off and public holidays
• Opportunities for professional growth and development

Company Culture

• Teamwork: We believe in the power of collaboration and valuing each team member's contribution.
• Innovation: We constantly seek new and improved ways to streamline operations and serve our clients better.
• Inclusivity: Our diverse workforce is our greatest strength, and we welcome candidates from all backgrounds.