IT Support Technician

Job Description

Join our vibrant team as an IT Support Technician! Based in Durban, you will play a crucial role in resolving IT challenges and assisting users with technical support to ensure smooth operations.

Responsibilities

• Support daily IT operations and user needs.
• Conduct hardware repairs and upgrades as needed.
• Manage user accounts and access permissions.
• Assist with IT training and workshops.
• Debug and resolve software issues.
• Coordinate with third-party vendors for IT services.
• Maintain security protocols and data backups.

Requirements

Education

• Diploma in Information Technology

Experience

• 2+ years of experience in technical support or related fields

Technical Skills

• macOS
• Help Desk Software

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• ITIL Certification: ITIL V3 or V4 certification would be advantageous.
• Experience with cloud services: Understanding of cloud computing platforms.

Benefits

• Health and wellness benefits
• Flexible working hours
• Employee stock ownership plan
• Career advancement opportunities

Company Culture

• Continuous Improvement: We are committed to continuous learning and development for our employees.
• Work-Life Balance: We recognize the importance of work-life balance and provide flexible working conditions.
• Empowerment and Trust: We trust our employees to make decisions and empower them to take ownership of their work.