IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our team in Cape Town. The successful candidate will be responsible for providing first-level support to our users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. You'll be the go-to person for resolving technical challenges and will play a key role in enhancing user experience across the organization.

Responsibilities

• Respond promptly to IT support requests and provide solutions in a timely manner.
• Assist in maintaining, troubleshooting, and repairing IT infrastructure, including network devices.
• Ensure that all support tickets are logged and resolved according to established SLAs.
• Collaborate with the IT team to enhance existing processes and improve service quality.
• Conduct technology training sessions for staff as needed.
• Participate in project implementations and IT system upgrades.
• Maintain documentation for IT procedures and policies.
• Provide backup support for IT projects and initiatives.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows and Mac OS support
• Networking Concepts
• Hardware Troubleshooting
• Software Installation and Support

Soft Skills

• Communication Skills
• Problem-Solving
• Team Collaboration

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with ITSM tools: Familiarity with IT Service Management software such as ServiceNow or Jira.
• Knowledge of Active Directory: Experience managing user accounts and permissions in Active Directory.

Benefits

• Medical aid coverage
• Retirement fund contributions
• Work-life balance with flexible working hours
• Opportunities for professional development

Company Culture

• Innovation: We promote creativity and innovation in our workplace, encouraging staff to think outside the box.
• Inclusivity: Our company embraces diversity and provides an inclusive environment for all employees.
• Continuous Learning: We invest in our employees' professional development through ongoing training and support.