Customer Service Manager

Job Description

Join our team as a Customer Service Manager in Pretoria, where you will drive customer service excellence. You will lead a team dedicated to providing amazing service, develop training programs, and collaborate with other departments to ensure a seamless customer experience. Your leadership will be key to our success!

Responsibilities

• Ensure the customer service team delivers exemplary service.
• Drive process improvements to enhance efficiency and effectiveness.
• Prepare reports on customer service performance for upper management.
• Mentor and coach customer service representatives.
• Maintain a thorough understanding of company products and services.
• Promote a customer-centric culture within the organization.

Requirements

Education

• Diploma in Customer Service Management or related field

Experience

• 4+ years of experience in customer service roles, with leadership experience a plus

Technical Skills

• Social Media Management
• Email Communication Tools

Soft Skills

• Empathy
• Time Management

Certifications

• Customer Experience Certification

Languages

• English: Fluent
• Setswana: Conversational

Advantageous

• Experience with chat support software: Proven experience in utilizing chat support tools effectively.
• Knowledge of industry best practices: Understanding of best practices in customer service management.

Benefits

• Comprehensive health insurance plans
• Performance-based bonuses
• Paid time off for holidays and vacations
• Support for ongoing training and education

Company Culture

• Supportive Environment: We believe in supporting our staff through training and development opportunities.
• Open Communication: We foster a culture of transparency and open feedback.
• Diversity and Inclusion: We embrace diversity and promote inclusiveness in our workplace.