E-commerce Manager

Job Description

We're seeking an innovative E-commerce Manager to enhance our online retail operations. The ideal candidate will strategize and implement effective e-commerce initiatives, driving sales and improving customer engagement.

Responsibilities

• Lead the e-commerce team and ensure alignment with company objectives.
• Develop tactics for customer retention and loyalty programs.
• Analyse competitor strategies and market trends to stay ahead.
• Manage website UX/UI to ensure a seamless shopping experience.
• Coordinate with marketing teams to ensure brand consistency.
• Serve as the primary point of contact for e-commerce-related queries.
• Investigate online sales issues and implement effective resolutions.
• Foster strong relationships with suppliers and partners.
• Ensure reliable reporting for sales forecasts and performance metrics.

Requirements

Education

• Bachelor's degree in Business or related field
• Master's degree is preferred

Experience

• 5+ years of experience in e-commerce or digital marketing

Technical Skills

• Email Marketing Tools (MailChimp, Klaviyo)
• Social Media Advertising

Soft Skills

• Problem Solving
• Collaboration

Certifications

• Certified Digital Marketing Professional
• E-commerce Management Certification

Languages

• English: Fluent

Advantageous

• Knowledge of Payment Processing: Experience with payment gateways and online transactions.
• Familiarity with Online Customer Service Practices: Understanding of best practices for online customer service.

Benefits

• Comprehensive health insurance
• Annual performance reviews
• Paid time off for family commitments
• Opportunities for training and development sessions

Company Culture

• Diversity and Inclusion: We promote a diverse and inclusive atmosphere, ensuring everyone belongs.
• Continuous Improvement: We are dedicated to providing opportunities for personal growth and continuous improvement.
• Work-Life Balance: We value work-life balance and support our employees in achieving it.