IT Support Technician

Job Description

As an IT Support Technician, you will play a vital role in our technology-driven environment. You will be responsible for diagnosing and addressing user technical issues, managing service requests, and ensuring timely resolution of IT-related problems. Your proactive attitude and ability to communicate technical concepts in user-friendly terms will enhance user satisfaction and efficiency across the business.

Responsibilities

• Evaluate and test new IT solutions before deployment in the organization.
• Assist in maintaining system updates and backups.
• Respond promptly to service requests to minimize downtime.
• Liaise with external vendors for advanced technical support.
• Assist in the development of IT policies and strategies.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Relevant certifications such as CompTIA Network+ or Cisco CCNA are advantageous

Experience

• 3-5 years of experience in IT support or related roles

Technical Skills

• Linux OS
• Virtualization Technologies
• Database Management
• IT Security Practices

Advantageous

• Knowledge of ITIL framework: Understanding of IT service management practices and frameworks.
• Scripting skills (PowerShell, Bash): Experience in automating tasks using scripting languages.

Benefits

• Comprehensive medical and dental insurance
• Retirement savings plan with company matching
• Regular team-building outings
• Access to professional development workshops

Company Culture

• Innovation Driven: We are committed to innovation, prioritizing forward-thinking ideas that drive our business forward.
• Employee Recognition: We celebrate achievements and recognize contributions across all levels of the organization.
• Open Communication: We value transparency and open lines of communication at work for better collaboration.