IT Support Technician

Job Description

We are seeking an IT Support Technician who will play a vital role in maintaining and optimizing our IT systems. The successful candidate will assist staff with troubleshooting, perform diagnostics on hardware and software, and collaborate with team members to ensure excellent service delivery.

Responsibilities

• Provide first-level technical support and assistance to end-users.
• Troubleshoot and resolve IT-related issues promptly.
• Maintain inventory of hardware and software assets.
• Ensure effective operation of IT systems and performance monitoring.
• Assist with installations, configurations, and upgrades of hardware and software.
• Create and maintain system documentation and user manuals.

Advantageous

• Experience with Help Desk software: Familiarity with software solutions for tracking and managing support requests.
• Knowledge of cloud services: Basic understanding of cloud environments such as AWS or Azure.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for professional development
• Work-life balance initiatives

Company Culture

• Supportive Environment: We pride ourselves on maintaining a supportive and inclusive work environment.
• Innovative Mindset: We encourage out-of-the-box thinking and strive for continuous improvement in all we do.
• Team Spirit: We foster a collaborative spirit among our team members to enhance productivity.