IT Support Technician

Job Description

We are seeking a skilled IT Support Technician who will be central to our tech team, providing support and solutions to both hardware and software issues while contributing to the overall efficiency of our IT department.

Responsibilities

• Troubleshoot and resolve issues related to desktop computers, laptops, and peripherals.
• Assist in the implementation of new hardware and software solutions.
• Collaborate with other IT team members to improve service delivery.
• Conduct regular maintenance on IT equipment.
• Assist in setting up and configuring new systems for employees.
• Evaluate and recommend improvements to existing IT processes.
• Ensure compliance with IT policies and procedures.
• Manage communication with users regarding system performance and issues.

Requirements

Education

• Bachelor's degree in Computer Science or a related field is preferred
• Technical certifications (Cisco, Microsoft) are advantageous

Experience

• 3+ years of experience in IT support or technical helpdesk role

Technical Skills

• Operating Systems
• Cloud Services

Soft Skills

• Time Management
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Exposure to cybersecurity practices: Familiarity with security best practices for IT environments.
• Basic scripting knowledge: Experience with scripting languages for automation tasks.

Benefits

• Comprehensive health insurance
• Yearly bonuses based on performance
• Flexible work arrangements
• Training and development programs

Company Culture

• Work-Life Balance: We offer a flexible working environment that values personal time and well-being.
• Diversity: We embrace diversity in our workforce and promote an inclusive environment.