IT Support Technician

Job Description

Join us as an IT Support Technician in Durban where you will provide vital support to our technology users. Your role will include resolving IT issues, communicating effectively with users, and assisting in the maintenance of our IT infrastructure. We are committed to fostering a collaborative and inclusive workplace.

Responsibilities

• Assist users with software applications and hardware problems.
• Implement IT solutions based on user needs.
• Monitor and facilitate the performance of technology systems.
• Conduct regular audits of IT systems and security.
• Participate in improving IT processes and workflows.
• Act as a liaison between IT and other departments.

Requirements

Education

• Degree in Computer Science or related field is preferred

Experience

• At least 2 years of experience in a technical support role

Technical Skills

• Active Directory management
• Basic knowledge of SQL

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Prior experience in a fast-paced environment: Demonstrated ability to perform under pressure and meet deadlines.
• Knowledge of cybersecurity best practices: Understanding of principles to safeguard information and systems.

Benefits

• Comprehensive health benefits package
• Annual leave and sick leave policies
• Professional development support
• Social events and team-building activities

Company Culture

• Open Communication: We believe clear and transparent communication drives success and collaboration.
• Continuous Improvement: A culture that embraces ongoing feedback and learning opportunities for everyone.
• Employee Recognition: We celebrate achievements and recognize the hard work of our team members.