IT Support Technician

Job Description

Join our dynamic team in Pretoria as an IT Support Technician. This position calls for a proactive individual who can manage various IT support tasks, from resolving user issues to maintaining IT infrastructure. You will play an essential role in enhancing our technology capabilities and optimising our services.

Responsibilities

• Respond promptly to technical issues raised by users, ensuring timely resolutions.
• Install and update software applications as required.
• Monitor system performance and troubleshoot network issues.
• Provide technical support to remote staff and assist with connection issues.
• Contribute to the IT budget by suggesting cost-effective solutions.
• Maintain inventory of IT equipment and supplies.
• Participate in IT project initiatives, including system upgrades.
• Training staff on new technologies and updates.

Requirements

Education

• Bachelor's degree is preferred

Experience

• Experience in the IT industry with a focus on troubleshooting and support.

Technical Skills

• Technical Documentation
• Database Management
• Email Systems Management

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• ITIL Certification

Languages

• Afrikaans: Conversational

Advantageous

• Certifications in Microsoft or Cisco technologies: Additional certifications showing advanced knowledge in system administration.
• Knowledge of scripting languages (e.g., PowerShell, Bash): Experience in using scripting languages for automation tasks.

Benefits

• Comprehensive health plan
• Annual performance bonuses
• Flexible working hours
• Employee engagement programs

Company Culture

• Innovation: We value innovative ideas and encourage employees to think outside the box.
• Supportive Environment: Our management supports staff in their career and personal growth.
• Community Focus: We give back to our local communities through various outreach programs.