IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to provide exceptional support services and ensure the seamless operation of our IT infrastructure. The successful candidate will be responsible for troubleshooting technical issues, maintaining hardware, and offering insights to improve system performance.

Responsibilities

• Resolve technical problems via phone, email, and in-person support.
• Conduct regular maintenance checks on IT equipment to ensure optimal performance.
• Assist in the implementation of new IT projects and upgrades.
• Create user accounts and manage permissions in various systems.
• Ensure compliance with IT security policies and procedures.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or related roles

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: Understanding of ITIL principles and practices for improving IT service management.
• Experience with virtual environments: Experience in managing virtual machines and cloud services.

Benefits

• Medical and dental insurance
• Pension fund contributions
• Paid time off and holidays
• Employee discounts on technology products

Company Culture

• Teamwork: We believe in collaboration and teamwork, where everyone’s input is valued.
• Innovation: Encouraging innovative ideas and creative solutions to IT challenges.
• Inclusivity: We promote a diverse and inclusive work environment that respects all individuals.