IT Support Technician

Job Description

Join our team as an IT Support Technician, where you'll provide essential technical support and troubleshooting to ensure the smooth operation of our IT systems. This role is ideal for individuals who are tech-savvy and have excellent problem-solving skills.

Responsibilities

• Deliver excellent customer service and support to all users.
• Manage the installation and configuration of IT equipment.
• Assist in maintaining security protocols and system integrity.
• Document procedures and troubleshooting steps for future reference.
• Work collaboratively with other IT staff to enhance support services.
• Participate in ongoing training and professional development opportunities.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• IT certifications (e.g., ITIL) are a plus

Experience

• 3+ years in an IT support role

Technical Skills

• Microsoft Office Suite
• Remote Support Tools

Soft Skills

• Customer Service Orientation
• Team Collaboration

Languages

• English: Fluent
• Setswana: Conversational

Advantageous

• Experience with IT asset management tools: Familiarity with tools for tracking IT assets.
• Knowledge of cybersecurity best practices: Understanding of security protocols and implementation.

Benefits

• Comprehensive health insurance
• Training and development programs
• Employee assistance programs
• Annual performance bonuses

Company Culture

• Learning and Development: We prioritize continuous learning and professional development.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all employees.
• Community Engagement: We actively engage in community initiatives and volunteering.