Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our team in Sandton. The ideal candidate will provide exceptional support by resolving technical issues, assisting customers, and ensuring the highest level of technical service.

Responsibilities

• Assist clients via phone, email, and in-person with technical queries.
• Perform system diagnostics and troubleshooting.
• Configure and install software as required by clients.
• Maintain logs of customer interactions and troubleshooting actions.
• Support team efforts to improve user experience.
• Develop training materials to assist less experienced staff.
• Evaluate new tools that could improve customer support services.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Technical Troubleshooting
• Help Desk Software

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Knowledge of Networking: Understanding of network protocols and basic network setup.
• Experience with CRM systems: Familiarity with customer relationship management software.

Benefits

• Competitive salary package
• Medical aid and retirement benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Team Collaboration: We believe in collaborative efforts to achieve the best results for our customers.
• Commitment to Excellence: Our team is dedicated to delivering high-quality services and support.
• Continuous Improvement: We encourage professional growth and continuous learning for all employees.