IT Support Technician

Job Description

Join our dynamic tech team as an IT Support Technician! You will play a vital role in resolving technical issues, maintaining IT equipment, and contributing to our mission of delivering exceptional service. Successful candidates will have strong problem-solving skills and a keen interest in technology.

Responsibilities

• Conduct software installations and updates as needed.
• Monitor and maintain computer systems and networks.
• Provide support for peripherals such as printers and scanners.
• Assist in the onboarding process for new employees.
• Educate staff on IT best practices and security protocols.

Requirements

Education

• Diploma in Computer Science or relevant qualification
• Bachelor's degree in IT is a plus

Experience

• 2-3 years of relevant experience in IT support

Technical Skills

• Mac OS
• Technical Troubleshooting

Soft Skills

• Problem-solving
• Team Player

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL principles: Understanding of IT service management best practices.
• Experience in user training: Ability to train and support users on IT systems.

Benefits

• Comprehensive health benefits
• Paid time off for public holidays
• Training and mentorship programs
• Performance bonuses

Company Culture

• Innovation Focus: We encourage innovative solutions and creative thinking in our work.
• Supportive Atmosphere: We foster a supportive atmosphere that values teamwork and collaboration.
• Developing Talent: We invest in the professional growth and development of our employees.