IT Support Technician

Job Description

Join our team as a skilled IT Support Technician. You will be pivotal in ensuring smooth operations of our IT infrastructure, assisting team members with technical issues, and contributing to IT projects. If you have a passion for technology and a knack for customer service, we want to hear from you!

Responsibilities

• Provide technical support and guidance to users on various systems.
• Assist in the management of company servers and network infrastructure.
• Document all technical issues and solutions for future reference.
• Conduct training for users on new technologies and applications.
• Collaborate with the IT team to optimize system performance.

Requirements

Education

• IT Support Certificate

Experience

• 3+ years of IT support experience preferred

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Time Management

Certifications

• Certified Help Desk Professional (CHDP)

Languages

• English: Fluent

Advantageous

• Familiarity with Cybersecurity best practices: Understanding of network security protocols and best practices.

Benefits

• Comprehensive health coverage, including dental and vision
• Generous leave policies
• Support for professional development and training
• Environment encouraging innovation and teamwork

Company Culture

• Respect: Respect for each team member's contribution and ideas is fundamental to our culture.
• Continuous Learning: We provide opportunities and resources for professional growth and learning.