IT Support Technician

Job Description

We seek a motivated IT Support Technician to join our team. The ideal candidate will be responsible for resolving technical problems, supporting users, and maintaining IT systems. This role offers an opportunity to grow your skills in a fast-paced environment while providing essential services to our clients.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Provide first-line support to clients through various channels such as email, phone, and in-person.
• Assist in managing IT projects and upgrades for systems and applications.
• Monitor and maintain IT infrastructure for optimal performance.
• Document all support cases for future reference.
• Train users on new software and hardware as required.
• Collaborate with team members on troubleshooting and support tasks.

Requirements

Education

• National Diploma in Information Technology or equivalent

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Troubleshooting skills
• Networking
• Windows and Mac OS

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with IT service management (ITSM) tools like ServiceNow or Jira.
• Knowledge of ITIL principles: Understanding of ITIL practices for service management and delivery.

Benefits

• Competitive salary package
• Health and retirement benefits
• Training and professional development opportunities
• Flexible work hours

Company Culture

• Team-Oriented: We promote a collaborative and team-oriented work environment.
• Continuous Improvement: Our culture encourages ongoing education and professional growth.
• Inclusivity: We value diversity and inclusiveness within our workforce.