IT Support Technician

Johannesburg FULL TIME R15,000 - R20,000 / Month
(R180,000 - R240,000 / Year)

Job Description

We are searching for an IT Support Technician to join our Johannesburg office. The successful candidate will provide technical support, troubleshoot issues, and assist with system maintenance in a fast-paced environment. Candidates should possess strong problem-solving skills and a knack for technology.

Responsibilities

  • Respond to user inquiries and issues promptly and professionally.
  • Perform diagnostics on hardware and software systems.
  • Implement IT policies and procedures for IT support.
  • Assist with installation and configuration of new systems.
  • Maintain accurate logs and records of user interactions and resolutions.
  • Work closely with other IT staff to streamline operations.
  • Help ensure network security compliance and best practices.
  • Participate in team meetings to discuss ongoing IT projects and challenges.

Requirements

Education
  • Bachelor's degree in IT or related field is preferred
Experience
  • 3+ years of experience in technical support roles
Technical Skills
  • Technical Support
  • Remote Support Tools
  • IT Security
Soft Skills
  • Teamwork
  • Adaptability
Certifications
  • ITIL Foundation Certification
  • CompTIA Network+ Certification
Languages
  • English: Fluent
  • Zulu: Basic

Advantageous

  • Experience in a customer support role: Former customer support experience adds value.
  • Knowledge of database management: Basic understanding of database systems is a plus.

Benefits

  • Comprehensive medical aid and wellness programs
  • Retirement savings plan with employer contribution
  • Continuous training and development opportunities
  • Employee recognition programs

Company Culture

  • Continuous Learning: Encouraging personal growth through continuous learning opportunities.
  • Employee Recognition: We value our team members and celebrate their successes.
Status: Closed