IT Support Technician

Job Description

We are searching for an IT Support Technician to join our Johannesburg office. The successful candidate will provide technical support, troubleshoot issues, and assist with system maintenance in a fast-paced environment. Candidates should possess strong problem-solving skills and a knack for technology.

Responsibilities

• Respond to user inquiries and issues promptly and professionally.
• Perform diagnostics on hardware and software systems.
• Implement IT policies and procedures for IT support.
• Assist with installation and configuration of new systems.
• Maintain accurate logs and records of user interactions and resolutions.
• Work closely with other IT staff to streamline operations.
• Help ensure network security compliance and best practices.
• Participate in team meetings to discuss ongoing IT projects and challenges.

Requirements

Education

• Bachelor's degree in IT or related field is preferred

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Technical Support
• Remote Support Tools
• IT Security

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification
• CompTIA Network+ Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in a customer support role: Former customer support experience adds value.
• Knowledge of database management: Basic understanding of database systems is a plus.

Benefits

• Comprehensive medical aid and wellness programs
• Retirement savings plan with employer contribution
• Continuous training and development opportunities
• Employee recognition programs

Company Culture

• Continuous Learning: Encouraging personal growth through continuous learning opportunities.
• Employee Recognition: We value our team members and celebrate their successes.