IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our Johannesburg office. In this role, you will provide technical support and troubleshooting for our clients, ensuring their IT systems are running smoothly. You'll work closely with our team to resolve issues and support system upgrades.

Responsibilities

• Manage user accounts and permissions across systems.
• Collaborate with the IT team to integrate new technologies.
• Provide training to users on new software and processes.
• Monitor system performance and suggest improvements.
• Respond to support requests on an as-needed basis.

Requirements

Education

• IT-related diploma or degree
• Relevant certifications are a plus

Experience

• 2+ years of experience in a help desk or technical support role

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Team Collaboration

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experience with commonly used help desk software would be beneficial.
• Interest in further IT certifications: Commitment to ongoing professional development and certifications.

Benefits

• Comprehensive health and dental coverage
• Performance bonuses
• Remote work flexibility
• Employee training and development programs

Company Culture

• Continuous Learning: Our employees are encouraged to pursue ongoing learning and development opportunities.
• Supportive Environment: We provide a supportive atmosphere for employees to thrive and succeed.
• Work-Life Balance: Promoting a healthy work-life balance for all employees.