Customer Service Advisor

Job Description

We are seeking a motivated Customer Service Advisor to join our team in Bloemfontein. This role focuses on delivering high-quality customer support, resolving inquiries, and enhancing customer satisfaction.

Responsibilities

• Handle customer requests for information and assistance.
• Follow up on customer queries to ensure resolution.
• Utilize CRM software to track interactions and follow-ups.
• Promote existing products and services to enhance customer engagement.
• Engage in continuous learning about new products and updates.

Requirements

Education

• Matric/Grade 12
• Degree in Business Administration or related field is preferable

Experience

• 2-4 years of experience in a call centre environment

Technical Skills

• Customer Service Skills
• Technical Proficiency

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Familiarity with call centre metrics: Understanding of performance indicators in a call centre environment.
• Proficiency in a second language: Additional language skills will broaden communication capabilities.

Benefits

• Comprehensive health insurance
• Flexible working conditions
• Ongoing training and development programs
• Employee recognition programs

Company Culture

• Innovation: We encourage creative solutions to improve our services and processes.
• Professional Development: Continuous learning and growth opportunities are available for all employees.
• Team Spirit: We believe in collaboration and teamwork to achieve our goals.