IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Durban. In this role, you will provide essential technical support to our clients, troubleshoot issues, and help maintain IT infrastructures. The ideal candidate possesses strong problem-solving skills and a passion for technology.

Responsibilities

• Act as the first point of contact for IT support requests.
• Support network operations and maintain connected devices.
• Install and configure new hardware and software.
• Conduct routine maintenance checks on systems.
• Develop guides and FAQs for users to troubleshoot common issues.
• Assist in the documentation of technical processes.
• Participate in IT-related projects and initiatives.
• Engage with users to gather feedback and improve support services.

Requirements

Education

• Diploma in Computer Science or IT-related field

Experience

• 2+ years of help desk support experience

Technical Skills

• Apple Operating Systems
• Remote Assistance Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL framework: Understanding of ITIL best practices for IT service management.
• Experience with office 365 support: Proficient in troubleshooting and supporting Office 365 applications.

Benefits

• Competitive salary with growth opportunities
• Health and wellness benefits
• Flexible work hours
• Professional development support

Company Culture

• Team Collaboration: We promote a team-oriented work environment, valuing input from all team members.
• Innovation: Culture of innovation where new ideas are encouraged and implemented.
• Continuous Learning: We invest in our team members through ongoing professional development opportunities.