IT Support Technician

Job Description

We are seeking an IT Support Technician to join our team in Durban. In this role, you will provide essential technical support to our clients, troubleshoot issues, and help maintain IT infrastructures. The ideal candidate possesses strong problem-solving skills and a passion for technology.

Responsibilities

• Help maintain a high level of customer satisfaction by resolving issues promptly.
• Provide training and support for software applications.
• Collaborate with external vendors for systems management.
• Ensure compliance with IT policies and security protocols.
• Assist in the installation and configuration of network resources.
• Keep up to date with new technologies and industry trends.
• Identify opportunities for process improvements in IT support.
• Engage in continuous learning and professional development.

Requirements

Education

• Diploma in Computer Science or IT-related field

Experience

• 2+ years of help desk support experience

Technical Skills

• Apple Operating Systems
• Remote Assistance Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Familiarity with user management and roles in Active Directory.
• CompTIA Network+ Certification: Certified knowledge of networking fundamentals.

Benefits

• Comprehensive medical aid and benefits
• Annual bonus based on performance
• Training and development programs
• Staff discounts on tech products

Company Culture

• Diversity and Inclusion: We value a diverse workforce and promote an inclusive environment.
• Work-Life Balance: We prioritize work-life balance to support the well-being of our employees.
• Community Engagement: We encourage staff to partake in community service initiatives and activities.