Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our dynamic team in Pretoria. The ideal candidate will be passionate about customer service, with a knack for solving problems and providing exceptional support. You will play a vital role in ensuring our customers are satisfied and their inquiries are resolved promptly.

Responsibilities

• Assist customers in troubleshooting issues with products and services.
• Provide product recommendations based on customer needs.
• Document all customer interactions accurately.
• Follow up with customers to ensure their issues are resolved.
• Participate in team activities to promote a positive work environment.
• Contribute to knowledge base development.
• Assist with escalated customer issues where necessary.
• Stay informed about industry trends and best practices.
• Promote company products and services effectively.
• Support customer feedback initiatives.

Requirements

Education

• Matric/Grade 12
• Diploma in Customer Service or related field is preferred

Experience

• 2+ years of experience in customer service or support roles

Technical Skills

• Familiarity with CRM systems
• Computer literacy

Soft Skills

• Adaptability
• Positive attitude

Languages

• English: Fluent
• Setswana: Conversational

Advantageous

• Bilingual skills (English and Afrikaans): Ability to communicate effectively in both English and Afrikaans.
• Experience with conflict resolution: Proven ability to handle difficult customer situations professionally.

Benefits

• Health and wellness programs
• Performance bonuses
• Flexible hours
• Professional development opportunities

Company Culture

• Innovation Driven: We embrace new ideas and encourage creative problem-solving.
• Team Spirit: Collaboration is key in our success; we work as a cohesive unit.
• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive workplace.