Order Clerk

Job Description

As an Order Clerk, you will manage client communications and ensure their needs are efficiently met. Your role will involve handling a high volume of calls and emails while providing exceptional customer service.

Responsibilities

• Manage incoming communication channels and prioritize accordingly.
• Ensure a smooth flow of information between departments.
• Utilize CRM software to track customer interactions.
• Identify and escalate complex issues to the appropriate supervisor.
• Assist in the preparation of customer reports and analytics.
• Maintain a calm and professional demeanor at all times.
• Provide feedback on customer service processes for improvement.
• Actively seek to enhance client satisfaction in every interaction.

Requirements

Education

• Matric certificate
• Diploma in Customer Service or related field is preferred

Experience

• At least 1-2 years’ experience in customer-focused roles is required.

Technical Skills

• Email and chat platforms

Soft Skills

• Strong interpersonal skills
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience in a sales environment: Background in sales can enhance customer interactions.
• Proficiency with other communication software: Experience with various communication tools will be beneficial.

Benefits

• Awesome salary package with perks.
• Comprehensive health benefits.
• Regular training and growth opportunities.
• Friendly and inclusive work culture.

Company Culture

• Innovation: We embrace new ideas and encourage staff to suggest improvements.
• Diversity and Inclusion: We celebrate diversity and respect all individuals in our workplace.
• Work-Life Balance: We prioritize work-life balance to keep our employees happy and productive.