Help Desk Analyst

Job Description

We are seeking a passionate Help Desk Analyst to join our growing team in Polokwane. The successful candidate will be responsible for providing exceptional customer support to our clients, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem resolution.

Responsibilities

• Provide first-level technical support to users via phone, email, and in-person.
• Diagnose hardware and software issues, offering solutions to resolve them.
• Document and track issues and resolutions in the ticketing system.
• Assist with onboarding new users and setting up their workstations.
• Manage inventory of IT assets and maintain documentation.
• Provide training and support on software applications and technology tools.
• Collaborate with other IT staff to enhance service delivery and troubleshoot complex issues.

Requirements

Education

• Diploma in IT or related field
• Degree in Information Technology is an advantage

Experience

• 2+ years of experience in a help desk or technical support role

Technical Skills

• Windows and Linux OS
• Networking Basics

Soft Skills

• Communication Skills
• Customer Service

Advantageous

• CompTIA A+ Certification: Certification demonstrating knowledge of fundamental IT skills.
• Experience with Help Desk software like Zendesk or ServiceNow: Familiarity with help desk ticketing systems.

Benefits

• Medical aid benefits
• Paid time off and holidays
• Professional development opportunities
• Flexible working hours

Company Culture

• Team Spirit: We promote teamwork and collaboration among all employees.
• Continuous Learning: We encourage our team to pursue continuous professional development.
• Diversity and Inclusion: A supportive environment that values diverse perspectives and backgrounds.