Help Desk Analyst

Job Description

We are seeking a passionate Help Desk Analyst to join our growing team in Polokwane. The successful candidate will be responsible for providing exceptional customer support to our clients, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem resolution.

Responsibilities

• Act as the first point of contact for troubleshooting IT issues and providing support.
• Log, prioritize, and manage service requests in the ticketing system.
• Work with users to identify issues and provide timely solutions.
• Engage in continuous learning and provide training to staff on new technologies.
• Participate in IT projects and initiatives as required.
• Assist in maintaining security standards and protocols.
• Create and update user documentation and manuals.

Requirements

Education

• Diploma in IT or related field
• Degree in Information Technology is an advantage

Experience

• 2+ years of experience in a help desk or technical support role

Technical Skills

• Windows and Linux OS
• Networking Basics

Soft Skills

• Communication Skills
• Customer Service

Advantageous

• CompTIA A+ Certification: Certification demonstrating knowledge of fundamental IT skills.
• Experience with Help Desk software like Zendesk or ServiceNow: Familiarity with help desk ticketing systems.

Benefits

• Medical aid benefits
• Paid time off and holidays
• Professional development opportunities
• Flexible working hours

Company Culture

• Team Spirit: We promote teamwork and collaboration among all employees.
• Continuous Learning: We encourage our team to pursue continuous professional development.
• Diversity and Inclusion: A supportive environment that values diverse perspectives and backgrounds.