IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be the first point of contact for our clients experiencing technical issues. This role requires strong customer service skills and technical abilities to troubleshoot a variety of hardware and software problems. You will play a key role in maintaining network systems and ensuring client satisfaction.

Responsibilities

• Act as the main contact for IT support problems and escalate issues when necessary.
• Conduct system audits and prepare reports for management.
• Help develop and enforce IT policies and procedures.
• Assist in the deployment of new applications and updates.
• Collaborate with team members to achieve IT goals.

Requirements

Education

• Bachelor's degree in Computer Science or related field preferred

Experience

• 2+ years of hands-on IT support experience

Technical Skills

• VoIP Systems
• Remote Desktop Support

Soft Skills

• Teamwork
• Customer Service

Certifications

• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Familiarity with database management: Basic knowledge of databases such as MySQL or SQL Server is advantageous.
• Scripting skills: Experience in scripting languages like PowerShell or Python for automation.

Benefits

• Comprehensive health insurance and wellness programs
• Performance bonuses and incentives
• Flexible working hours for work-life balance
• Support for ongoing training and education

Company Culture

• Inclusivity: We celebrate diversity and ensure all voices are heard in decision-making.
• Continuous Learning: We promote ongoing training and development to keep skills sharp and relevant.
• Work-Life Balance: We strive to create a healthy work-life balance for all employees.