IT Support Technician

Job Description

We are on the lookout for an enthusiastic IT Support Technician. You will play a critical role in assisting users with their IT needs, responding to incidents promptly, and suggesting improvements to enhance operational performance.

Responsibilities

• Act as the first point of contact for technical support.
• Troubleshoot desktop and network issues effectively.
• Prepare systems for new users and upgrades.
• Conduct hardware and software audits.
• Identify recurring issues and address them proactively.

Requirements

Education

• IT certification (e.g., CompTIA A+, ITIL)

Experience

• 3+ years of relevant IT support experience

Technical Skills

• Mac OS
• Active Directory

Soft Skills

• Team Collaboration
• Patience

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Proficiency in providing remote assistance via tools like TeamViewer or AnyDesk.
• Familiarity with cloud services (e.g., AWS, Azure): Basic knowledge of cloud platforms and services for support.

Benefits

• Comprehensive health insurance cover
• Retirement savings plan with company contributions
• Flexible work options including remote work
• Professional development opportunities

Company Culture

• Diversity and Teamwork: We embrace diversity and promote teamwork across all levels.
• Wellness Programs: Our wellness programs support work-life balance and overall well-being.
• Open Communication: We maintain an open-door policy encouraging feedback and continuous dialogue.