IT Support Technician

Job Description

Join our dedicated team as an IT Support Technician, where your main mission is to deliver exceptional technical support. You will handle a variety of IT-related issues, assist with troubleshooting, and play a key role in system upgrades. With your skills, you'll ensure optimal performance and contribute to an efficient workflow in our Pietermaritzburg office.

Responsibilities

• Deliver prompt and effective IT support to ensure minimal downtime.
• Resolve hardware and software malfunctions and provide solutions.
• Help maintain user accounts and access permissions.
• Participate in technology upgrade initiatives.
• Maintain inventory of IT assets and software licenses.
• Provide user guidance for IT-related inquiries.
• Collaborate with external IT vendors to assist with troubleshooting.

Requirements

Education

• Relevant IT certifications are advantageous.

Experience

• 1+ years of experience preferred.

Advantageous

• Experience with ITIL methodology: Knowledge of ITIL framework and best practices.

Benefits

• Comprehensive medical aid cover
• Annual performance bonuses
• Professional development opportunities
• Work-life balance initiatives

Company Culture

• Work-Life Balance: Promoting a healthy work-life balance for all employees.
• Innovation: Encouraging innovative thinking and creative solutions.