Hotel Manager

Job Description

As a Hotel Manager in Durban, you will oversee the daily operations of the hotel, ensuring smooth and efficient service delivery. You will lead a dedicated team focused on providing exceptional guest experiences while managing budgets and maximizing profitability.

Responsibilities

• Supervise all hotel departments to ensure cohesive operations.
• Conduct interviews and recruit staff to maintain a skilled workforce.
• Analyze market trends to enhance the hotel's offering.
• Prepare reports on revenue and expenditures for management.
• Oversee events and guest services to ensure high satisfaction levels.
• Foster a welcoming environment for guests and staff.
• Monitor competitor activities and adjust strategies accordingly.
• Manage online presence and respond to reviews promptly.
• Work with local businesses to form partnerships.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Master's degree in Hospitality Management is an advantage

Experience

• 7+ years in management roles within the hospitality sector

Technical Skills

• Revenue Management
• Event Management

Soft Skills

• Conflict Resolution
• Communication

Certifications

• Hospitality Management Certification
• Occupational Health and Safety Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Proficiency in Data Analysis: Ability to analyze market data to inform business decisions.
• Culinary Knowledge: Understanding of food and beverage operations is advantageous.

Benefits

• Comprehensive health and dental insurance
• Flexible working hours
• Yearly staff retreats
• Continuous learning opportunities

Company Culture

• Guest-Centric Approach: Our focus is on providing the best for our guests, ensuring their needs are prioritized.
• Sustainability Practices: We are committed to sustainable practices in our operations.
• Innovation at Work: We encourage innovative thinking and welcome new ideas.