Travel Operations Advisor

Job Description

As a Travel Operations Advisor, you will play a pivotal role in managing and enhancing our clients' travel experiences. You will be responsible for coordinating travel arrangements, liaising with suppliers, and providing exceptional customer service. Your attention to detail and passion for travel will be crucial in ensuring our clients receive the best possible service.

Responsibilities

• Facilitate booking processes for corporate clients, ensuring timely arrangements.
• Develop and maintain strong relationships with clients to encourage repeat business.
• Utilize technology to streamline travel booking and client communication.
• Monitor and report on travel expenses and budgets for corporate clients.
• Organize team-building travel events and retreats for staff.
• Contribute to a positive team environment by assisting colleagues as needed.
• Stay updated on emerging travel trends and legislative requirements.
• Participate in workshops and training sessions to enhance skills and knowledge.

Requirements

Education

• Bachelor's degree in Hospitality or Business Management
• Tourism Management qualifications are advantageous

Experience

• 5+ years of experience in travel arrangements and customer service

Technical Skills

• GDS Systems
• Social Media Management

Soft Skills

• Attention to Detail
• Customer Service

Certifications

• Certified Travel Associate (CTA)
• Travel Agent Proficiency Certificate

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with budget management: Experience in managing travel budgets and optimizing travel costs.
• Strong networking skills: Ability to cultivate relationships with industry partners and suppliers.

Benefits

• Comprehensive health and wellness benefits
• Incentives for successful client referrals
• Opportunities for professional development
• Team building activities and events

Company Culture

• Client-Focused: We prioritize our clients' needs and strive to exceed their expectations.
• Innovation: We embrace creativity and encourage new ideas to improve our services.
• Respect and Trust: We foster a culture of respect and trust among team members and clients.