IT Support Technician

Job Description

As an IT Support Technician, you will be the first line of defense in troubleshooting and resolving technical issues for our clients. This position requires a proactive approach to problem-solving and excellent communication skills, as you will be administering support over various channels.

Responsibilities

• Assist clients in understanding and resolving technical issues.
• Ensure timely resolution of tickets and maintain service level agreements.
• Maintain up-to-date knowledge of IT products and services.
• Escalate complex issues to senior technicians as necessary.

Requirements

Education

• Diploma or Bachelor's degree in IT or related field

Experience

• 2+ years of experience in IT support or a related role

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Familiarity with Linux operating systems and command line usage.
• Knowledge of IT security best practices: Understanding of cybersecurity measures and practices.

Benefits

• Health insurance and wellness programs
• Flexible work hours
• Professional development opportunities
• Remote working options

Company Culture

• Supportive Environment: We value a workplace where every team member is supported in their role, and collaboration is key.
• Innovation Focus: Our company encourages innovative thinking and new ideas.
• Commitment to Diversity: We are committed to building a diverse team that represents a variety of backgrounds and experiences.