IT Support Technician

Job Description

As an IT Support Technician at Tech Solutions Ltd., you will play a pivotal role in providing technical support to our clients in Cape Town. Your responsibilities will include troubleshooting hardware and software issues, assisting users with IT-related queries, and ensuring smooth operation of all IT systems. The ideal candidate will have a passion for technology and a great customer service attitude.

Responsibilities

• Respond to user requests and inquiries in a timely manner.
• Create and manage user accounts and permissions.
• Assist in maintaining network security.
• Conduct routine checks on hardware performance.
• Support the implementation of IT upgrades and migrations.
• Document processes and systems for future reference.
• Conduct training for new employees on IT systems.
• Ensure user satisfaction through effective communication.
• Assist in budget planning for IT purchases.
• Gather feedback from users to improve services.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of hands-on experience in IT support

Technical Skills

• Network Configuration
• Cybersecurity Awareness

Soft Skills

• Problem Solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with Linux systems: Experience working with Linux-based operating systems.
• Scripting skills: Ability to write basic scripts for automation using Python or PowerShell.

Benefits

• Comprehensive health and wellness program
• Annual performance bonuses
• Flexible working hours
• Support for certifications and training

Company Culture

• Diversity and Inclusion: We embrace diversity in our workplace and create an inclusive environment for all employees.
• Work-Life Balance: We promote a healthy work-life balance and understand the importance of flexibility.