IT Support Technician

Job Description

We are seeking an IT Support Technician in Johannesburg who will be responsible for troubleshooting and resolving technical issues related to hardware and software. The ideal candidate will possess a strong understanding of IT infrastructure and excellent problem-solving skills.

Responsibilities

• Act as the first point of contact for all IT support queries.
• Configure new hardware and software for end-users.
• Assist in maintaining user accounts, permissions, and security settings.
• Resolve issues related to printers, scanners, and other peripherals.
• Collaborate with external vendors for hardware repairs and maintenance.
• Perform regular backups and data recovery as needed.
• Stay updated on the latest IT trends and technologies.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science
• Relevant IT certifications are a plus

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Linux Operating Systems
• Remote Desktop Software

Soft Skills

• Time Management
• Adaptability

Certifications

• ITIL Foundation
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiar with AWS or Azure cloud services and administration.
• Basic programming knowledge: Understanding of scripting languages like Python or Bash.

Benefits

• Comprehensive health insurance coverage
• Pension scheme with matching contributions
• Remote working options available
• Employee training programs

Company Culture

• Innovation-Driven Culture: We encourage our team members to suggest and implement innovative solutions to enhance our services.
• Work-Life Balance: We prioritize our employees' well-being, offering flexible schedules to support a healthy work-life balance.