IT Support Technician

Job Description

We invite applications for the position of IT Support Technician in Port Elizabeth. The successful candidate will be instrumental in delivering exceptional IT support across the company. Responsibilities include diagnosing hardware and software problems, offering support to end-users, and contributing to the overall IT strategy of the organization. This role is ideal for an individual who is customer-focused and possesses strong problem-solving skills.

Responsibilities

• Respond to user inquiries regarding IT issues.
• Set up and maintain networked printers and other peripherals.
• Assist with the implementation of IT projects and initiatives.
• Work collaboratively with team members to solve tech-related problems.
• Review and update IT support documentation regularly.
• Monitor system performance and escalate issues as required.
• Participate in continuous professional development opportunities.
• Help create a user-friendly IT environment.

Requirements

Education

• Bachelor's degree in Information Technology preferred

Experience

• 2+ years of experience in technical support

Technical Skills

• Systems Administration
• Customer Service

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with virtualization software: Experience with VMware or Hyper-V environments.
• Knowledge of Office 365 administration: Basic understanding of managing Office 365 environments.

Benefits

• Comprehensive medical aid coverage
• Employee training and upskilling
• Annual bonus based on performance
• Supportive team culture

Company Culture

• Inclusive Environment: We promote an inclusive culture where all employees feel valued.
• Flexibility: We support flexible working arrangements to enhance work-life balance.
• Recognition and Reward: We value and recognize the contributions of our employees.