IT Support Technician

Job Description

As an IT Support Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our clients. You will be responsible for resolving hardware and software issues, ensuring seamless technology operations. The ideal candidate will have a strong background in IT support and a passion for delivering excellent customer service.

Responsibilities

• Respond to customer inquiries and support requests in a timely manner.
• Assist with network setup and management, including Wi-Fi configurations.
• Educate users on best practices for IT security and data protection.
• Collaborate with the IT team to implement new technologies and solutions.
• Provide training to users on new software applications or updates.

Advantageous

• Familiarity with Active Directory: Experience managing user accounts and permissions.
• Knowledge of ITIL best practices: Understanding of ITIL framework and service management principles.

Benefits

• Retirement plan with company contribution
• Flexible working hours
• Access to training programs
• Employee wellness initiatives

Company Culture

• Team-Oriented: We promote a collaborative and supportive work environment that values teamwork and mutual respect.
• Continuous Learning: We encourage ongoing learning and development opportunities for all employees.
• Diversity and Inclusion: We embrace diversity and are committed to creating an inclusive workplace for all.