IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician! You will play a key role in maintaining our IT infrastructure, supporting users with troubleshooting and guidance, and collaborating with other IT departments to enhance our technology solutions.

Responsibilities

• Resolve technical issues related to computers, printers, and other devices.
• Support users in setting up and using office communication tools.
• Monitor system performance and report any issues.
• Assist in research for improvements in IT processes.
• Provide recommendations for hardware and software upgrades.
• Ensure compliance with IT security policies.
• Facilitate training on IT-related procedures.
• Contribute to a positive and efficient team atmosphere.
• Respond to user inquiries and guide them effectively.
• Maintain a customer-focused attitude in all interactions.

Requirements

Education

• Diploma in Information Technology or relevant field
• Bachelor’s degree is advantageous

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Microsoft Office Suite
• Networking
• Remote Support Tools
• Help Desk Software

Soft Skills

• Communication
• Problem-solving
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Knowledge of IT security best practices: Familiarity with cybersecurity standards and practices is desirable.
• Experience with cloud services like AWS: Familiarity with cloud-based systems and services.

Benefits

• Competitive salary and performance bonuses
• Health insurance coverage
• Pension fund and retirement savings plan
• Opportunities for professional development

Company Culture

• Collaborative Environment: We prioritize teamwork and encourage a culture of collaboration and innovation.
• Continuous Improvement: Our staff are encouraged to upskill and grow professionally.