Strategic Account Manager

Job Description

We are seeking an experienced Strategic Account Manager to join our Pretoria team. The ideal candidate will have a proven track record in managing client accounts, developing strategies to enhance satisfaction, and ensuring the delivery of high-quality solutions. You will be responsible for strengthening client relationships and identifying opportunities for growth.

Responsibilities

• Establish strong rapport with clients to understand their business objectives.
• Foster a collaborative relationship with the sales team to align strategies.
• Identify key performance indicators to measure account success.
• Provide feedback to product development based on client insights.
• Facilitate training and onboarding sessions for new clients.
• Participate in industry networking events to promote the company.
• Assist in drafting proposals for new projects and initiatives.

Requirements

Education

• Bachelor's degree in Marketing or a related field
• Relevant certifications preferred

Experience

• 5+ years of experience in client-facing roles, preferably in technology or SaaS

Technical Skills

• Customer Relationship Management (CRM)
• Market Analysis

Soft Skills

• Team Leadership
• Adaptability

Certifications

• HubSpot Sales Certification
• Certified Project Manager (CPM)

Languages

• English: Fluent

Advantageous

• Familiarity with SaaS products: Experience in the software as a service (SaaS) environment.
• Strong analytical skills: Ability to analyze data and provide actionable insights to clients.

Benefits

• Comprehensive health insurance
• Generous leave policies
• Work-from-home options
• Career growth and development support

Company Culture

• Team Spirit: Collaboration and support amongst team members is at the heart of our culture.
• Continuous Learning: We invest in our people through ongoing training and professional development.