IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be the first line of support for our employees, helping them resolve technical issues and ensuring that our IT infrastructure runs smoothly. This role is crucial to maintaining our operational effectiveness, and you'll be working in a team-oriented environment that values your contributions.

Responsibilities

• Respond to user inquiries and perform troubleshooting as required.
• Assist in the setup of new hardware and software systems.
• Monitor systems for potential issues and perform preventative maintenance.
• Collaborate with vendor support teams for escalated issues.
• Provide insights on new technology and tools that could benefit the organization.
• Ensure compliance with IT policies and procedures.
• Participate in continuous improvement efforts related to IT support services.
• Generate reports detailing support requests and resolutions.

Requirements

Education

• IT related diploma or equivalent

Experience

• 1+ years of experience in a technical support role

Technical Skills

• Linux OS
• Software Troubleshooting
• Cloud Platforms

Soft Skills

• Time Management
• Adaptability

Certifications

• ITIL Foundations

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Familiarity with managing users in Active Directory.
• Basic understanding of SQL: Ability to run simple SQL queries.

Benefits

• Comprehensive medical aid
• Pension plan with employer contribution
• Work-from-home options
• Continuous learning opportunities

Company Culture

• Innovation: Encouraging creative thinking and innovative solutions in all aspects of our work.
• Respect and Trust: We foster a culture built on mutual respect and trust amongst team members.
• Work-Life Balance: Promoting a healthy work-life balance for our employees.