Retail Manager

Job Description

We are seeking an experienced Retail Manager to oversee the daily operations of our retail store in Cape Town. The ideal candidate will lead a team, drive sales, and ensure excellent customer service. You will be responsible for stock management, staff training, and maintaining visual merchandising standards.

Responsibilities

• Directly manage daily store operations and team performance.
• Set clear performance goals and manage staff schedules.
• Analyze customer feedback and adapt operations accordingly.
• Ensure training programs are effective and ongoing.
• Enhance product displays and in-store promotions.
• Collaborate with upper management on business strategies.
• Oversee store compliance with health and safety regulations.
• Budget and allocate resources effectively.
• Utilize data analysis to forecast sales trends.
• Build relationships with suppliers and vendors.

Requirements

Education

• Bachelor's degree in Retail Management or related field

Experience

• 5+ years of experience in a similar managerial role

Technical Skills

• Customer Relationship Management
• Financial Acumen

Soft Skills

• Problem-solving
• Negotiation

Languages

• English: Fluent

Advantageous

• Experience in e-commerce: Understanding of online retail operations and sales strategies.
• Knowledge of customer service principles: Guidance on providing outstanding customer service experiences.

Benefits

• Inclusive health and dental insurance
• Annual leave and public holiday benefits
• Employee discounts on products
• Continuous professional development opportunities

Company Culture

• Sustainability: We prioritize sustainable practices to protect our planet.
• Growth Mindset: We encourage personal growth and continuous learning for all employees.
• Inclusivity: We strive to create a welcoming environment for everyone, regardless of background.