Store Operations Manager

Job Description

As our Store Operations Manager, you will play a vital role in leading our Durban store. With a focus on operational efficiency and team management, you will ensure that we deliver an outstanding customer experience while achieving our business objectives.

Responsibilities

• Direct and manage store operations with a focus on customer satisfaction.
• Conduct regular audits to ensure adherence to operational procedures.
• Develop employee schedules to ensure adequate staffing levels.
• Analyze customer purchase patterns to inform merchandising strategies.
• Stay current with retail trends and implement innovative practices.
• Facilitate communication between store staff and management.
• Provide training on product knowledge and customer service techniques.
• Ensure the store is visually appealing and organized according to company standards.
• Address customer complaints timely and effectively.
• Lead initiatives to promote store events and increase foot traffic.

Requirements

Education

• Bachelor's or Master's degree in Retail Management or Business Studies
• Certificates in customer service are a plus

Experience

• 5+ years of experience in retail management with proven results

Technical Skills

• Financial Acumen
• Inventory Management

Soft Skills

• Customer Focus
• Team Building

Certifications

• Certified Retail Executive (CRE)
• Project Management Certification

Languages

• English: Fluent

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate effectively with a diverse customer base.
• Previous experience in e-commerce retail management: Insight into online retail strategies and operations.

Benefits

• Comprehensive health insurance and retirement plans
• Employee recognition programs
• Flexible working hours
• Investments in training and career growth

Company Culture

• Collaboration: We prioritize collaboration across departments to achieve common goals.
• Diversity and Inclusion: We foster a workplace where diversity is celebrated and all voices are heard.
• Sustainability Initiatives: Our commitment to sustainability guides our business decisions and practices.