IT Support Technician

Job Description

Seeking an enthusiastic IT Support Technician to enhance our tech support team in Johannesburg. You will be the first point of contact for technical assistance, troubleshooting a variety of IT issues and ensuring optimal operation of our company’s technology.

Responsibilities

• Assist in providing technical support for software applications and other IT-related queries.
• Manage ticketing systems and ensure timely resolution of issues.
• Conduct IT training sessions for new staff members.
• Participate in IT projects aimed at improving service delivery.
• Maintain effective communication with users regarding support requests.
• Perform routine maintenance on IT systems to prevent downtime.
• Assist in developing IT policies and procedures that enhance operational efficiency.
• Participate in disaster recovery planning and testing.

Requirements

Education

• Bachelor's degree in Information Technology or related field is preferred

Experience

• 3+ years of experience in IT support roles is preferred

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Knowledge of software and tools for remote troubleshooting is advantageous.
• Knowledge of project management tools: Familiarity with project management software such as Jira or Trello.

Benefits

• Comprehensive medical aid and retirement benefits
• Ongoing training and development opportunities
• Work-life balance initiatives
• Recognition and rewards for performance

Company Culture

• Team Collaboration: We foster a collaborative environment where teamwork is paramount.
• Diversity: We champion diversity and are committed to fostering an inclusive workplace.
• Communication: Open communication is encouraged across all levels of the organization.