Technical Writer

Job Description

We are seeking a detail-oriented Technical Writer to join our team in Durban. You will manage all aspects of documentation, from content gathering to editing, and ensure that all deliverables meet our high standards. This role requires strong communication skills, a knack for technology, and the ability to work collaboratively with various teams.

Responsibilities

• Create and update internal and external documentation.
• Translate complex technical specifications into comprehensible documentation.
• Work with team members to develop training materials for end-users.
• Ensure documentation is accessible across all platforms.
• Review documentation for compliance with company policies and standards.
• Gather and incorporate user feedback into documentation improvements.
• Assist in planning and documenting software development processes.
• Coordinate with the design team to create visual aids for documentation.
• Conduct research to enhance knowledge of products and technologies.
• Help maintain an organized database of documentation.

Advantageous

• Experience with Agile methodology: Familiarity with Agile principles and experience in an Agile work environment.
• Familiarity with online help systems: Experience in developing online help and e-learning content.

Benefits

• Competitive salary package
• Health insurance
• Flexible working hours
• Opportunity for personal growth and development

Company Culture

• Innovation: We embrace change and encourage innovative thinking across all levels.
• Inclusivity: We are committed to a diverse workforce where everyone feels valued.